Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Processing time is separate from shipping time.
As soon as your order ships, you’ll be able to track it using your email and order number on our Tracking Page.
Shipping Options & Rates
We offer the following shipping options:
· Standard Shipping – Free (real time tracking included)
📦 Country-Specific Shipping Information
We proudly ship worldwide! Please note that delivery times vary based on your location and local customs processing. Below are the estimated shipping delays by country:
- Europe (all countries), Israel, Australia, New Zealand: 6–10 business days
- North America (USA & Canada), United Arab Emirates: 8–10 business days
If you can’t your country or region above please contact us at support@gioverra.com for more informations.
Tracking Your Order
Once your order has shipped, you will receive an email with your tracking number (if applicable). If you do not receive your tracking details within 3 business days, please contact us at support@gioverra.com.
Tracking Shows “Delivered,” but I Haven’t Received My Order
If your tracking status shows as “delivered” but you did not receive your package:
✔ Check with neighbors or household members.
✔ Verify the shipping address in your confirmation email.
✔ Contact the shipping carrier to confirm delivery details.
✔ If you still can’t locate your package, contact us at support@gioverra.com with the carrier’s response.
Lost in Transit
· If your package hasn’t moved for 10+ days or is confirmed lost by the carrier, we will offer a free reshipment or store credit.
Order Modifications
Customers have 48 hours after placing an order to request a modification. Contact us at support@gioverra.com as soon as possible.
· After 48 hours, orders are already in processing and cannot be changed.
· If an incorrect address is provided and the package is returned to us, we can reship it for an additional shipping fee.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, email us at support@gioverra.com within 7 days with. Be sure to include :
+ Photos of the item & packaging
+ Your order number
We will provide a replacement or refund based on the issue.